Help & FAQ

360Cruising is an AI-powered cruise vacation assistant that provides expert advice on cruise planning. We have 15 specialized AI advisors, each trained on a specific cruise line (Royal Caribbean, Carnival, Norwegian, Disney, Celebrity, Princess, Holland America, MSC, Virgin Voyages, Cunard, Seabourn, Regent Seven Seas, Oceania, Viking Ocean, and Silversea). Whether you're planning your first cruise or your fiftieth, 360Cruising helps you compare ships, find destinations, plan itineraries, and get answers to all your cruise questions.

Getting started is easy:

1. Take our Find My Cruise quiz to discover which cruise line matches your preferences
2. Sign up for a free account
3. Start chatting with our General Cruise Advisor
4. Upgrade to Pro to access all 15 specialized cruise line advisors

Yes, you need a free account to use 360Cruising. This allows us to save your conversation history and provide personalized recommendations. Signing up takes less than a minute with email or Google.

Yes, 360Cruising offers a free tier with 2 messages per day using our General Cruise Advisor. This is perfect for basic cruise questions and getting a feel for the app. For unlimited access to all 15 specialized cruise line advisors and advanced features, upgrade to Pro for $9.99/month.

360Cruising has specialized advisors for 15 major cruise lines:

• Royal Caribbean International
• Carnival Cruise Line
• Norwegian Cruise Line (NCL)
• Disney Cruise Line
• Celebrity Cruises
• Princess Cruises
• Holland America Line
• MSC Cruises
• Virgin Voyages
• Cunard Line
• Seabourn Cruise Line
• Regent Seven Seas Cruises
• Oceania Cruises
• Viking Ocean Cruises
• Silversea Cruises

Free accounts have access to our General Cruise Advisor. Pro members can chat with all 15 specialized advisors.

360Cruising is powered by advanced AI trained on verified cruise line information, expert guides, and real cruiser experiences. While we strive for accuracy, cruise lines regularly update their offerings, so we always recommend confirming critical details (pricing, availability, ship features) directly with the cruise line or your travel agent before booking.

No, 360Cruising is an advisory tool, not a booking platform. We provide expert recommendations and information to help you make informed decisions, but you'll need to book through a travel agent or directly with the cruise line. We may provide affiliate links to trusted booking partners as a convenience.

You can ask anything cruise-related:

• Ship comparisons (e.g., "Which Royal Caribbean ship is best for families?")
• Destination advice (e.g., "What should I do in Cozumel?")
• Packing tips (e.g., "What should I pack for an Alaska cruise?")
• Onboard activities (e.g., "Does this ship have a waterslide?")
• Dining options (e.g., "Tell me about specialty dining on Celebrity")
• First-time cruiser questions (e.g., "How does embarkation work?")
• Loyalty program questions (e.g., "What perks do I get at Diamond level?")

360Cruising offers three tiers: Free (2 messages/day with General Advisor only), Pro ($9.99/month for 40 messages/day and all 15 advisors), and Premium ($19.99/month for unlimited messages and advanced features). See our pricing page for full details.

To upgrade:

1. Sign in to your account and go to Billing Settings
2. Click "Upgrade to Pro" or "Upgrade to Premium"
3. Enter your payment details (we use Stripe for secure payments)
4. Your upgrade is instant - start using all features immediately

Yes, you can cancel anytime. Go to Billing Settings and click "Cancel Subscription." You'll retain Pro/Premium access until the end of your current billing period, then automatically revert to the free tier. No refunds for partial months.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and some debit cards through Stripe, our secure payment processor. We do not store your card details.

Yes, subscriptions auto-renew monthly unless you cancel. You'll receive an email reminder before each billing cycle. You can cancel anytime from your Billing Settings.

We do not offer refunds for partial subscription periods. However, if you experience technical issues preventing you from using the service, please contact support and we'll work with you to resolve the issue.

Yes. We take privacy seriously. Your conversations are stored securely and never shared with third parties. We do not sell your data. Read our full Privacy Policy for details.

Yes, you can request account deletion by contacting support. This will permanently delete your account, conversation history, and all associated data. This action cannot be undone.

Go to Settings and click "Change Password." If you signed up with Google, you\'ll need to set a password first to enable email/password login.

Yes! Your account works on any device. Sign in on your phone, tablet, or computer and your conversation history syncs automatically.

Try these troubleshooting steps:

1. Refresh the page (Ctrl+R or Cmd+R)
2. Clear your browser cache and cookies
3. Try a different browser (Chrome, Firefox, Safari, Edge)
4. Check your internet connection
5. Disable browser extensions that might interfere (ad blockers, privacy tools)

If the issue persists, contact support with details about the error and what you were trying to do.

Free accounts are limited to 2 messages per day. Pro accounts get 40 messages per day. Premium accounts have unlimited messages. Your limit resets at midnight UTC. Upgrade to increase your daily limit.

No, 360Cruising requires an internet connection to communicate with our AI advisors. However, you can access your conversation history even when offline (for Pro/Premium users with saved conversations).

360Cruising works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). We recommend keeping your browser up to date for the best experience.